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Everyday life at home places high demands on mattresses and box springs.
That's why our mattresses and box springs are rigorously tested to ensure they meet strict quality and durability requirements. You can be sure they're made from high-quality, durable materials that can withstand daily use.
H.REPUBLIC offers you a 5-year warranty that covers manufacturing defects in materials and construction on mattresses and box springs.
This warranty is valid for 5 years from the date of purchase. The invoice is required as proof of purchase.
The warranty applies to new products sold by H.REPUBLIC or authorized distributors. It covers the repair or replacement of the product if a manufacturing defect in the materials likely to affect the normal and safe use of the product appears during the entire warranty period offered from the date of purchase. The H.REPUBLIC warranty applies only to the original purchaser acting as a consumer. It is non-transferable. It applies only to domestic use. The warranty does not apply without presentation of the invoice in the case of distance selling. Keep your proof of purchase in a safe place.
The warranty covers the repair or replacement of the product if a manufacturing defect in the materials appears during the entire warranty period offered from the date of purchase, in the following components of mattresses and box springs:
All mattress toppers are excluded from the warranty
Except for the implementation of the legal warranty, H.REPUBLIC will examine the product, and if after verification it is concluded that your claim is covered by the warranty, the defective product will be repaired or replaced with the same or a comparable item. In the event of implementation, H.REPUBLIC will cover the repair costs, spare parts, labor and travel costs of the personnel to the home that the service entails, to the extent that the costs incurred for the repair do not exceed the value of the product and the product is accessible for repair at no additional cost. These provisions do not apply to repairs not authorized by H.REPUBLIC. The warranty applies to materials and accessories replaced or repaired during the warranty period, within the limit of the warranty period remaining from the day of replacement or repair. In the event that the item is no longer sold by H.REPUBLIC, and in the event of total impossibility of repair recognized by Maison Couleurs, or if the cost of repairs exceeds the value of the item, and excluding the implementation of the legal warranty, H.REPUBLIC will offer an appropriate replacement item. The replacement of the defective product does not extend the initial warranty period.
Unless otherwise agreed, the warranty does not apply to use in public or professional places. The warranty does not apply to products that have been improperly stored or assembled, that have been subject to misuse such as the use of an unsuitable bed base or modification, that have been cleaned with incorrect methods or products, to products that have been used inappropriately or have been subject to abuse, for example, that have been used outdoors. The warranty does not cover normal wear and tear such that it does not affect the daily use or safety of the product, nor damage caused by, among other things, theft, falling or impact of an object, fire, discoloration in light, burns, excessive humidity or dry heat, cuts, scratches, any impregnation by liquid, or damage for which a third party is liable or resulting from intentional or willful misconduct. The warranty does not cover indirect or incidental damage.
The mattress warranty does not cover your mattress if the box spring used with it has any sagging or unevenness that could cause a defect in the mattress. More specifically, this warranty excludes:
Over time, a mattress can deform under body weight and mold to the sleeper's shape. To ensure better longevity, regular wear, and less significant deformation of the mattress, we recommend turning the mattress every 15 days for the first 3 months, then every 2 to 3 months thereafter. Ask for help when turning your mattress. Never attempt to do it alone. Vacuuming the mattress helps remove dust and dust mites. This is the only method recommended by H.REPUBLIC. If the mattress becomes stained, use a soapy solution with cold water or an upholstery cleaner. Barely dampen the mattress. The mattress should not be soaked with water or any other liquid. Avoid chemicals that can damage your mattress and also have a negative effect on your health. A mattress topper provides excellent protection for your mattress and extends its lifespan. Easy to turn and flip, it makes the bed more hygienic because it can be easily removed to air the mattress. Never fold a mattress in half. This could damage the springs and materials inside. If you have to fold the mattress to fit through a narrow door, curve it slightly. When carrying the mattress, carry it on its side. This is easier and helps prevent damage. Only use the handles on the sides of the mattress to turn it, never to carry it. Hygiene: Over time, an old mattress accumulates dust, skin flakes, and other organic waste that dust mites feed on. Therefore, while we guarantee any manufacturing defects in the materials for a period of 5 years following the purchase of the product, we nevertheless recommend that our customers renew their bedding every 5 to 10 years for better hygiene and to prevent the emergence of allergy problems, asthma, etc. It is a reasonable investment in improving comfort and for better hygiene.
The H.REPUBLIC guarantee applies only to mainland France and the French islands that are part of the European continent (Corsica, Île de Batz, Île de Ré, etc.), excluding the French overseas territories. For French islands that are part of the European continent (Corsica, Île de Batz, Île de Ré, etc.), the provision may incur additional costs to be borne by the customer.
All you have to do is call us within the 5-year period indicated on +33 1 89 62 39 75 (local call rate). Monday to Friday from 9:30 a.m. to 4:00 p.m.* , or send us an email via our contact form , or directly to hello@h-republic.eu.
Warranty claims must include a clear description of the defect, photos of the defect and the bed base used, and proof of purchase of the product. Failure to provide photos or an inaccurate description may delay the defect being processed under the 5-year warranty or result in it not being exercised.
After inspection of the defect by our H.REPUBLIC warranty service, it will decide whether the product is defective and whether the conditions for applying the warranty are met.
Defective products must be returned and return shipping costs will be refunded if the defect is found to be eligible for the 5-year warranty.
Any claim under this warranty must be received within 30 days of your discovery of the defect or the date on which you should reasonably have discovered the defect, and, in any event, before the end of the warranty period.
Please note that no refunds will be issued under the 5-year warranty, unlike the 90-night trial guarantee.
If the problem is covered by the warranty:
If it is determined that your request is not covered by the warranty, the H.REPUBLIC warranty service will contact you so that you can choose between delivery of the mattress or box spring (at your expense) or its destruction (at our expense). If there is no response within 30 days, the mattress or box spring will be automatically destroyed at Maison Couleurs' expense.
The warranty is provided by H.REPUBLIC.
