10 year warranty

Mattresses and box springs guaranteed for 10 years

Everyday life at home places high demands on mattresses and box springs. This is why our mattresses and box springs are rigorously tested to ensure that they meet strict quality and resistance requirements. You can be sure that they are made of quality, high-strength materials that can withstand daily use. NONNOS BEDDING offers you a 10-year warranty that covers manufacturing and construction defects on mattresses and box springs.

How long is the warranty valid?

 This warranty is valid for 10 years from the date of purchase. The invoice is required as proof of purchase.

What are the conditions of application of the guarantee?
The warranty applies to new products sold by nonnos bedding.fr or approved distributors. They cover the repair or replacement of the product if a manufacturing defect in the materials likely to affect the normal and safe use of the product appears during the entire warranty period offered from the date of purchase. The NONNOS BEDDING guarantee concerns only the original purchaser acting as a consumer. It is non-transferable. It only applies to domestic use. The guarantee does not apply without presentation of the invoice in the event of distance selling. Keep your proof of purchase in a safe place.

What does the warranty cover?

The warranty covers the repair or replacement of the product if a manufacturing defect in the materials appears during the entire warranty period offered from the date of purchase, in the following components of the mattresses and box springs:

  • Wooden frame and springs in the mattress base.
  • Springs in pocket spring mattresses.
  • Foam core in foam mattresses.
  • Latex core in latex mattresses.
  • Wooden frame and slats of slatted bed bases.

All mattress toppers are excluded from the warranty

Apart from the implementation of the legal guarantee, NONNOS BEDDING will examine the product, and if after verification it is concluded that your complaint is covered by the guarantee, the defective product will be repaired or replaced with the same or comparable item. If implemented, NONNOS BEDDING will cover the costs of repairs, spare parts, labor and home travel of personnel that the service entails, to the extent that the costs to be incurred for the repair do not exceed the value of the product and where the product is accessible for repair at no additional cost. These provisions do not apply to repairs not authorized by NONNOS BEDDING . The warranty applies to materials and accessories replaced or repaired during the warranty period, within the limit of the warranty period remaining from the day of replacement or repair. In the event that the item is no longer sold by NONNOS BEDDING , and in the event of total impossibility of repair recognized by NONNOS BEDDING , or if the amount of repairs exceeds the value of the item, and apart from the implementation of the legal guarantee, NONNOS BEDDING will offer a suitable replacement item. Replacing the defective product does not extend the initial warranty period.

What are the general exclusions of the guarantee?

Unless otherwise agreed, the warranty does not apply to use in public or professional places. The warranty does not apply to products which have been improperly stored or assembled, which have suffered misuse such as the use of an unsuitable bed base or modification, which have been cleaned with incorrect methods or products, products that have been used inappropriately or have been abused, for example, used outdoors. The warranty does not cover normal wear and tear such that it does not affect the daily use or safety of the product, nor damage caused by, among other things, theft, fall or impact of an object, fire, discoloration in light, burns, moisture or excessive dry heat, cuts, scratches, any impregnation by liquid, or damage involving the liability of a third party or resulting from fault intentional or fraudulent. The warranty does not cover consequential or incidental damages.

The mattress warranty does not cover your mattress if the base used with it has any sagging or any lack of flatness which could cause a defect in the mattress. More specifically, this warranty excludes: a) All mattresses not unpacked within one month of delivery. Thus, mattresses that do not re-inflate cannot be reported more than 30 days after delivery; b) a normal decrease in the firmness of the foam without affecting the general qualities of the mattress; c) natural subsidence of materials, that is to say subsidence not exceeding more than 2.5cm in height; d) normal wear and tear from the intended use of the Products, including caused by washing, such as pilling of fabrics; e) if you have attempted to alter or repair the mattress without our consent or if you have cleaned the products with inappropriate products or techniques; f) minor imperfections and slight cosmetic defects; g) tears, stains, soiling, burns, liquid damage and discoloration of materials that occur over time; h) humidity, odors or mold (which can, among other things, be caused by the absence of a box spring); i) individual or personal preferences regarding firmness, texture, comfort, etc. ; j) individual or personal allergies or sensitivities. k) All contamination by fleas, bedbugs or other parasites; l) if the defect results from force majeure or a natural phenomenon beyond our control, including, without limitation, fire, flood or natural disaster.

Maintenance tips

Over time, a mattress can deform under the weight of the body and adapt to the shape of the sleeper. To ensure better longevity, regular wear and less deformation of the mattress, we recommend that you turn the mattress every 15 days during the first 3 months then every 2 to 3 months thereafter. Ask for help turning your mattress. Never try to do it alone. Vacuuming the mattress helps remove dust and dust mites. This is the only method recommended by NONNOS BEDDING . If there is a stain on the mattress, use a soapy solution with cold water or an upholstery cleaner. Barely dampen the mattress. The mattress should not be soaked in water or any other liquid. Avoid chemicals that can damage your mattress and also have a detrimental effect on your health. A mattress topper provides excellent protection for your mattress and extends its lifespan. Easy to turn and turn, it makes the bed more hygienic because it can be easily removed to air the mattress. Never fold a mattress in half. This could damage the springs and the materials inside. If you need to fold the mattress to fit through a narrow doorway, curve it slightly. When carrying the mattress, carry it on your side. This is easier and helps prevent damage. Only use the handles on the sides of the mattress to turn it, never to carry it. Hygiene: over time, an old mattress accumulates dust, skin flakes and other organic waste on which dust mites feed. This is why, although we guarantee any manufacturing defect in materials over a period of 10 years following the purchase of the product, we nevertheless recommend that our customers renew their bedding every 5 to 10 years for better hygiene and to avoid thus the emergence of allergy problems, asthma, etc. It is a reasonable investment in improving comfort and better hygiene.

Where does this warranty apply?

The NONNOS BEDDING guarantee applies only to the territory of mainland France and the French islands which depend on the European continent (Corsica, Île de Batz, Île de Ré, etc.), excluding DOM and TOM. For the French islands which depend on the European continent (Corsica, Île de Batz, Île de Ré, etc.), the provision may result in additional costs payable by the customer.

How to enforce the warranty?

All you need to do, within the indicated period of 10 years, is to call us on 0 805 035 535, or send us an email via our contact form, or a letter in LRAR format to the address:

NONNOS BEDDING
Customer Service - 100 night exchange

Carrer d'Alboraia, 76
46010 Valencia, Valencia, Spain

Warranty claims must include a clear description of the defect, photos of the defect and the bed base used, as well as proof of purchase of the product. The absence of photographs or an imprecise description may delay the handling of the defect under the 10-year guarantee or result in its non-exercise.

After inspection of the defect by our NONNOS BEDDING warranty department, it will decide whether the product is defective and whether the conditions for application of the warranty are met.

Defective products must be returned and return costs will be refunded if the defect is found to be eligible for the 10-year warranty.

Any claim under this warranty must be received within 30 days of you becoming aware of the defect or the date on which you reasonably should have become aware of the defect, and in any event before the end of the warranty period.

Please note that no refunds will be made under the 10-year guarantee, unlike the 100-night trial guarantee.

If the problem is covered by warranty:

  • Either your mattress or box spring is repaired or it is replaced with an equivalent product
  • The repaired or replaced product is shipped and delivered at our expense - please note that shipping can only be made to the country chosen upon initial mattress delivery

If it is determined that your claim is not covered by warranty, NONNOS BEDDING warranty service will contact you so that you can choose between delivery of the mattress or box spring (at your expense) or its destruction (at our expense). In the event of no response within 30 days, the mattress or box spring will be automatically destroyed at the expense of NONNOS BEDDING .

The warranty is provided by NONNOS BEDDING , Carrer d'Alboraia, 76, 46010 València, Valencia, España.